Do you need help with a product or service from Petrel Data Systems? If so, check out our user guides, tutorials, and FAQ.

General Help


Help Topic Info/Link
Download Link & Unlock Code Request Use this link to request a new download link for your app or unlock code:
Click here to request download link or unlock code
Quick Start Guide Instructions on setting up the bare basics to start logging right away
Quick Start Guide (non-RaceCapture)
Quick Start – RaceCapture
Current Version Issues/Workarounds Current Version/Known Issues/Workarounds
Installation Guide
Check this page for various ways to complete your installation
Software Installation Guide
Data Rention and Removal Licensing our software requires that we store user names and email addresses on our servers. You can request that this data be permanently removed.

Data Retention and Account Removal

Camera & Video Support

Help Topic Info
Connecting GoPro Cameras Wifi – GoPro 5 and lower
Bluetooth – GoPro 6 and higher
Locating Exported Videos Videos – Where can I find my exported videos?

User Guides and Tutorials

For help installing SoloStorm and CircuitStorm, please the Software Installation Guide.

For help configuring or using your SoloStorm data logger, please see the SoloStorm + CircuitStorm User Guide.

For help sharing logs and videos, please see the Petrel Cloud page as well as the SoloStorm + CircuitStorm User Guide.

FAQs and Articles

For answers to frequently asked questions, please read our FAQ.

To learn more about which GPS/GNSS receiver or logger is right for you, please read about GPS for Motorsports.

Email Support

Didn’t find what you need? Feel free to contact us for help via email.